Practitioner Agreement

These supplemental terms govern the Practitioner plan only. They apply in addition to our general Terms & Conditions, which continue to apply in full.

The service is provided by GRAH AI SYSTEMS (OPC) PRIVATE LIMITED, a One Person Company (OPC), Limited by Shares incorporated in India under the Companies Act, 2013 (CIN: U62099KA2026OPC221190, PAN: AANCG0719N), registered office Ahad Excellencia, Choodasandra, Carmelram, Bengaluru 560035, Karnataka, India ("GrahAI", "we", "us").

"Practitioner" ("you") means the individual or business that has purchased the Practitioner plan. "Client" means a person you provide readings to. GrahAI has no contract with, and no relationship to, your Clients.

For twelve (12) months from activation:

• 150 report credits — any standard report from the catalogue
• 50 matching credits — full Kundli Milan reports
• 100 face readings and 100 palm readings
• 100 AI Jyotish chat questions per day
• White-label output — your name, tagline and website on the report cover, sign-off and back page, in place of ours
• Unlimited saved Client profiles

Credits are consumed per generated report, whether or not you deliver it to a Client. A regenerated or re-run report consumes a further credit. Credits are granted at activation, are not transferable between accounts, and cannot be exchanged for cash.

If you exhaust your credits before the twelve months are up, further credits are available through the Practitioner Recharge pack (₹6999 / $299). Recharge credits do not expire.

We grant you a non-exclusive, non-transferable, revocable licence, for the term of your plan, to apply your own branding to reports generated from your Practitioner account and to deliver those reports to your Clients, including for a fee that you set and keep.

You may not:

• ✕Resell, sublicense, or provide access to your GrahAI account, login or credits to any other person or business. The plan is licensed to one practice.
• ✕Offer the GrahAI platform itself — or any part of it — to third parties as a product, a white-label service, a reseller arrangement, or a bulk report bureau.
• ✕Access the service by any automated means, or scrape, bulk-export, or redistribute generated content as a dataset.
• ✕Use generated content to train, fine-tune, or evaluate any machine-learning model.
• ✕Represent GrahAI as the author of your readings, or represent yourself as an agent, partner, franchisee or reseller of GrahAI.
• ✕State or imply that your readings are produced by human astrologers employed by GrahAI. They are not — see Terms §2.

The astrological engine, prompts, templates, layouts and the GrahAI name remain ours. You own your brand assets and your Client relationships; you do not acquire any right in ours.

Support is provided by email at support@grahai.com — this is the only support channel. Requests sent to personal addresses, social media, or WhatsApp are not tracked and may not be answered.

We acknowledge within one (1) business day and aim to resolve within five (5) business days. Business days are Monday to Friday, excluding Indian public holidays.

In scope:

• ✓Account access, billing, credit balances and plan status
• ✓A report that failed to generate, generated incompletely, or will not download
• ✓White-label setup — uploading your logo, name, tagline and website
• ✓Defects in the platform, and questions about how an existing feature works
• ✓A correction where the chart data we computed does not match the birth details you entered

Not in scope:

• ✕Astrological interpretation — we do not explain, defend, second-opinion or re-read a chart for you or your Client. You are the astrologer.
• ✕Your business: marketing, advertising, ad spend or campaign management, SEO, pricing strategy, lead generation, or sales coaching.
• ✕Your website, domain, hosting, storefront, payment gateway, or any third-party tool you use.
• ✕Custom features, bespoke report formats, API or integration work, or changes to our templates, prompts or engine.
• ✕Training in astrology, or in how to run a practice.
• ✕Disputes, complaints or refund requests from your Clients — see §5.
• ✕Bulk or batch generation on your behalf, or data entry of your Client records.

Out-of-scope requests will be declined with a reference to this section. Nothing here prevents us from helping beyond it as a courtesy; doing so once creates no obligation to do so again.

Fair use. Support is sized for a working practice. We may decline or rate-limit where volume is disproportionate — as guidance, more than ten (10) separate requests in a calendar month, or repeated requests already answered.

You are the professional of record to your Clients. You decide what to send them, you set your fees, you collect your fees, and you answer their questions.

You are solely responsible for: your Clients' refunds and complaints; the accuracy of the birth details you enter; reviewing every report before you deliver it; and any advice you give alongside it. GrahAI issues no refund to, and accepts no request from, a person who is not our direct customer.

You must not remove or obscure the AI-generation disclosure or the "not professional advice" notice that appears in generated reports. Where your own jurisdiction requires additional disclosure to consumers, meeting it is your responsibility.

You will indemnify and hold GrahAI harmless against any claim brought by a Client, or by any third party, arising from your use of the reports, your advice, or your branding.

When you enter a Client's birth details you are the controller of that personal data and we process it on your instructions. You confirm you have a lawful basis to provide it to us.

We process it only to generate the output you asked for, in line with our Privacy Policy. On written request to privacy@grahai.com we will delete a Client record from your roster.

Reports are AI-generated interpretations of astronomical calculations. They are not, and must not be presented by you as, medical, psychological, legal, financial or investment advice.

We warrant that the astronomical computation (Swiss Ephemeris, Lahiri ayanamsa) is performed as described. We make no warranty of any kind as to the accuracy, predictive validity, or outcome of any interpretation, and none as to commercial results — we do not promise you Clients, revenue, or growth.

The service is provided "as is". We do not warrant uninterrupted or error-free operation. Features, report formats and included volumes may change during your term; where a change materially reduces what you bought, §9 applies.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Practitioner plan — in contract, tort, or otherwise — shall not exceed the amount you actually paid us for the plan in the twelve (12) months preceding the claim.

We are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, Clients, data or anticipated savings, however arising.

Nothing in this agreement excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

The plan runs for twelve (12) months from activation. It does not auto-renew; access and any unused plan credits expire at the end of the term unless you purchase a further term.

Refunds. Because credits and white-label access are granted in full at activation, the plan is non-refundable once any credit has been consumed. If no credit has been consumed, you may request a full refund within seven (7) days of purchase by writing to support@grahai.com. This is more generous than, and overrides, the general policy at /refund for this plan.

We may suspend or terminate your plan immediately, without refund, for a breach of §3 (licence limits), for non-payment, for abuse of the service or of our staff, or for use that is unlawful or that brings the platform into disrepute. Where a breach is capable of remedy we will normally give you seven (7) days' written notice first.

On termination your white-label licence ends. Reports already delivered to your Clients may be kept by them; you must stop generating new ones.

Pricing offered to you individually, and any terms not published on this page, are confidential and must not be disclosed to third parties.

Neither party may use the other's name or marks in publicity without prior written consent. You may state that you use GrahAI; you may not state or imply that GrahAI endorses you, or that you are an official, certified, authorised or partner practitioner.

We may update this page. Material changes affecting a live plan take effect at your next renewal, not mid-term. The version in force when you purchased governs your current term, and the effective date at the top of this page identifies it.

This agreement is governed by the laws of India. The courts at Bangalore, Karnataka have exclusive jurisdiction, which matches Terms §16.

Where this page conflicts with the general Terms & Conditions or the Cancellation & Refund Policy on a matter specific to the Practitioner plan, this page governs. On every other matter, those documents govern.

This agreement, together with those documents, is the entire agreement between us for the Practitioner plan. Nothing in it creates a partnership, joint venture, franchise, agency or employment relationship between us.